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Brother Cooperates with Its Resellers to Deliver More Value to Customers

March 7, 2019

A newly established reseller portal realizes service improvement and operational efficiency

Brother International (NZ) Ltd. (BINZ) works with a lot of resellers to provide corporate clients with proposals to make their office printing environments much better, and maintenance services and consumables for their printers at the right time for each of them.

BINZ has launched a portal site exclusively for its resellers for the purpose of helping them deliver value to their customers more efficiently. This portal aggregates information and services necessary for the resellers to offer new customers proposals for improving their printing environments or to provide existing customers with enhanced value.

Process of value delivery to customers Process of value delivery to customers Front page of the reseller portal Front page of the reseller portal

The portal site can quickly create a service model and a contract suitable for the business type of each customer, and also stores information about contract details, printing log data, service histories, and so forth. The portal enables the resellers to enhance their service quality by helping them suggest improvements in the printing environments of their customers, and to increase their operational efficiency by drawing up a contract quickly with no mistakes and issuing an invoice automatically.

The resellers using this portal appreciate it for its ability to give a variety of information speedily, finding this tool useful when providing proposals and services to their customers.

The Brother Group will continually collaborate with its business partners to deliver superior value to its customers.

For more information on "Sales and Service System"

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